Privacy Policy

Last Updated: January 2026

1. Introduction

Lovako Voyages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our travel services.

2. Information We Collect

Personal Information

When you book a tour or contact us, we may collect:

• Full name
• Email address
• Phone number
• Passport information (for tour bookings)
• Travel dates and preferences
• Dietary restrictions and medical information (for tour safety)
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings
• Communicate with you about your travel arrangements
• Provide customer support
• Send booking confirmations and updates
• Process payments securely
• Improve our website and services
• Send promotional emails (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Hotels, guides, transportation companies necessary for your tour
• Payment Processors: Secure third-party payment services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure servers, limited access, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

You have the right to access, correct, or request deletion of your data, and opt-out of marketing communications. To exercise these rights, contact us at infos@lovakovoyages.com.

8. International Data Transfers

As we operate in Madagascar, your information may be transferred to and processed in Madagascar. We ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: infos@lovakovoyages.com
• Phone: +261 32 884 5807
• Address: Antananarivo, Madagascar